Refund policy
Returns, withdrawal and refunds – Vaulten TCG
Pre-launch edition: 20 October 2026.
The online store is not currently accepting orders. This page describes the terms prepared for purchases after opening and consumers' statutory rights.
1. Who can you contact?
Seller: EMARKO WOOD Kft. (registered office: 1213 Budapest, Daru út 4., Hungary; company registration number: 01-09-979821; tax number: 23823716-2-43).
Email: info@vaultentcg.com
Telephone: +36 30 480 0210
Returns and correspondence address: 3060 Pásztó, Gépállomás lakótelep 1., Hungary.
Please address the parcel to EMARKO WOOD Kft. / Vaulten TCG. The Pásztó address is not automatically a collection point; please contact us before handing anything over in person.
2. The 14-day right of withdrawal
If you buy as a consumer — a natural person acting outside your trade, profession or business — you generally have the right to withdraw from the contract without giving a reason within 14 days of receiving the goods. The day of receipt does not count towards this period.
If several products in one order arrive separately, the period runs from receipt of the last product; for goods consisting of several lots or pieces, receipt of the last lot or piece is decisive. Receipt means receipt by you or by a person you designate, other than the carrier. You may also notify us of withdrawal before receiving the goods, and may withdraw your offer before the contract is concluded.
To meet the deadline, it is sufficient to send the withdrawal notice before the period expires. You do not need to wait for our permission. Rather than simply failing to collect a parcel or returning it without explanation, please clearly state your intention to withdraw.
3. How can you notify us of withdrawal?
- By email: write to info@vaultentcg.com. Give your name and the information needed to identify the contract or order, and state that you are withdrawing from the purchase.
- By post: send your notice to EMARKO WOOD Kft., 3060 Pásztó, Gépállomás lakótelep 1., Hungary.
- Online: open your order in Withdrawal from the contract – my orders to submit a return or cancellation request. Identification requires the email address used for the order. During the pre-launch period, there are no new purchases to manage here.
You may use the model form below, but it is not compulsory. Keep the sent message or proof of posting so that you can demonstrate that you notified us of withdrawal. We will acknowledge receipt of an online withdrawal by email without undue delay, stating its content and time. A technical problem with the online interface does not restrict your right to withdraw by other means. No reason or photograph is required to withdraw.
4. Returning the product
Send or hand the goods back to the returns address within a further 14 days from notifying us of withdrawal. The deadline is met if you dispatch the parcel before it expires. If you withdraw without giving a reason, you bear the direct cost of returning the goods.
Please return all accessories and the complete product unit purchased. Pack the cards to protect them against bending and moisture during transport. We recommend using the original shipping box, but its absence does not in itself remove the right of withdrawal. Proof of posting and tracked shipping help us process the return.
We do not accept cash-on-delivery returns without prior agreement, as these would require us to pay an additional amount when receiving the parcel. This does not affect a properly notified withdrawal. For a defective or incorrectly supplied product, the Seller bears the necessary return shipping cost in accordance with the statutory conformity rules.
5. Opened boosters and trading cards
We do not impose a blanket exclusion of withdrawal rights for opened trading cards or boosters. Opening the manufacturer's packaging does not in itself make a product subject to the hygiene exception, and changes in cards' market prices do not in themselves justify excluding withdrawal.
However, you may be liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Removing the factory seal, using or damaging cards, or returning incomplete contents can significantly reduce a collectible product's value. We assess this for the specific product and its actual condition, with reasons; we do not apply an automatic, predetermined percentage deduction.
When returning a complete booster, box or set, all its contents must be returned. Keeping selected cards from a randomised pack is not the return of the complete product. These rules do not exclude statutory claims relating to defective goods.
6. Refunds
For a valid withdrawal, we will refund the amount due no later than 14 days after we are informed of the withdrawal. If you withdraw from the entire order, the refund includes the product price and the cost of our least expensive standard delivery option. We do not have to refund the additional cost of a more expensive delivery option chosen by you.
We may withhold reimbursement until we have received the goods back or you have supplied adequate evidence of sending them back, whichever occurs first. We do not rely on this withholding right if we have offered to collect the goods ourselves.
We use the original payment method. An alternative — for example, a bank transfer for a cash-on-delivery purchase — may only be used with your express agreement and at no additional cost. We do not require you to accept store credit or a voucher instead of a monetary refund. We do not charge withdrawal administration or restocking fees; the rules above apply to substantiated diminished value and direct return shipping costs.
7. Defective, damaged or incorrect products
Please provide the order number, the product concerned and details of the defect. Photographs or a parcel damage report can help, but their absence does not in itself invalidate a claim. Please contact us promptly after discovering the defect; we do not impose a general 24- or 48-hour notification deadline that would extinguish your rights.
Rights concerning defective performance may continue after the 14-day withdrawal period. The conditions for repair, replacement, price reduction and termination of the contract are set out in the statutory conformity section of our Terms and Conditions. For a straightforward exchange request, contact customer service first. Exchanges depend on stock availability and do not reduce your statutory rights.
8. Model withdrawal form
Complete and send this form only if you wish to withdraw from the contract. The dotted lines are fields to be completed by the consumer.
To: EMARKO WOOD Kft. / Vaulten TCG
3060 Pásztó, Gépállomás lakótelep 1., Hungary
Email: info@vaultentcg.com
I hereby give notice that I withdraw from my contract of sale of the following goods.
Order number, if available: ................................
Product(s) concerned: ................................
Order date: ................................
Date of receipt: ................................
Consumer's name: ................................
Consumer's address: ................................
Email address for acknowledgement: ................................
Date: ................................
Signature (only for a notice on paper): ................................
This policy describes the rights under Hungarian Government Decree 45/2014 (II. 26.). Further information on complaints and remedies is available in the Terms and Conditions.